Welcome to imDown support. Find answers to common questions below, or reach out — we're happy to help.
Contact us: [email protected]
We typically respond within 1–2 business days.
imDown is the easiest way to make plans with your friends. Post what you're doing — "beach at 3?", "pickup basketball tonight" — choose who sees it, and watch who's down. No group-chat chaos, no endless polls.
Tap the + button, type what you're doing, optionally add a photo, time, place, or a spot limit, choose your audience (all friends, a group, or select friends), and post. Your friends get notified and can tap I'm down or Can't.
Only the audience you pick when posting: all your friends, a specific group, or hand-picked friends. Plans are never public to the internet.
Go to the Friends tab and search by username, or sync your contacts to find people you know. Contact matching uses hashed phone numbers — we never see your address book.
Groups are your crews — roommates, teammates, the Sunday hike gang. Post a plan to a group and everyone in it sees it. Create one from the Groups screen and invite friends.
You get notified when friends post plans, when people respond to your plans, when you get friend requests, and when you receive messages. Manage notifications in iOS Settings → Notifications → imDown.
Use the in-app feedback feature or email [email protected] with a screenshot and the username. We review all reports and act on objectionable content within 24 hours.